1win Rules and Regulations in Zambia

1) Scope of these terms

These Terms and Conditions apply to your use of the 1win platform, including sports betting, casino games, promotions, bonuses, and any related services made available to you in Zambia. Additional rules may apply to specific products, events, markets, payment methods, or promotions. If a specific rule conflicts with these general terms, the specific rule applies to that situation.

2) Your agreement to the terms

You confirm that you have read these terms before using the services. Creating an account, depositing funds, claiming a bonus, or placing a bet counts as acceptance. If you use the platform on behalf of another person, you accept responsibility and confirm you have authority to act.

3) Eligibility and user requirements

You may use the services only if all requirements below are met:

• You are at least 18 years old, or meet the higher legal age if Zambian law sets a stricter requirement for gambling.
• You have legal capacity to enter a binding agreement.
• You are not restricted by any applicable law, court order, or self exclusion decision.
• You create and use only one account per person, unless 1win approves an exception in writing.
• You do not allow anyone else to use your account, payment instruments, or login credentials.

1win may refuse registration or suspend access if eligibility checks are not satisfied.

4) Registration, account accuracy, and verification

You must give correct and complete information during registration and keep it up to date. You must maintain access to your registered phone number and email address.

1win may request documents or information to verify identity, age, address, and payment method ownership. Verification may be required:

• before a withdrawal is processed
• after changes to account details
• if risk signals are detected for fraud, AML, or responsible gambling controls

If you do not complete requested checks within a reasonable time, 1win may limit services, delay withdrawals, or suspend the account until checks are completed.

5) Proper use of the platform

You agree to use the services lawfully and in good faith. Prohibited actions include:

• using software, scripts, bots, or other automated tools to place bets or interact with services
• exploiting errors, bugs, or delays in odds, settlement, or bonus crediting
• collusion, match fixing, or any attempt to influence an event outcome
• chargeback abuse or payment reversals used to avoid losses
• harassment, abusive language, or harmful conduct toward support staff

1win may investigate suspected misuse and may void bets, withhold bonus value, restrict access, or close the account in line with these terms.

6) Bonuses and promotional conditions

Bonuses and bonuses related benefits are governed by promotion specific rules that form part of these terms. In general:

• bonuses may be limited by time, minimum odds, minimum bet size, eligible markets, or wagering requirements
• 1win may limit participation if abuse, multiple accounts, or other prohibited behaviour is suspected
• bonus funds may be separated from cash balance and may not be withdrawable until conditions are met
• if a bonus is credited by mistake, 1win may correct the balance

If a conflict arises between a promotion rule and these general terms, the promotion rule applies to that bonus.

7) Intellectual property and content protection

All content on the platform, including software, graphics, text, odds displays, and trademarks, is protected by intellectual property laws. You receive a personal, limited, non exclusive right to access the services for lawful personal use. You must not copy, modify, distribute, sell, or reverse engineer any part of the platform without written permission.

8) Service availability and changes

1win may change, suspend, or discontinue parts of the services for operational, security, legal, or compliance reasons. Access may be restricted for maintenance or risk controls.

9) Changes to these terms

1win may update these Terms and Conditions to reflect changes in services, legal requirements, or risk controls. The updated version becomes effective once published on the site or within the application. Your continued use after publication confirms acceptance. If you do not agree, you must stop using the services and request withdrawal of any available balance, subject to verification and legal checks.

10) Liability limitations

The services are provided on an availability basis. To the maximum extent permitted by applicable law:

• 1win is not liable for losses caused by your device, network, internet interruptions, or unauthorised access due to your failure to protect credentials
• 1win is not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or reputational harm
• in the event of system errors, bet acceptance and settlement may be corrected in line with the Rules for errors and malfunctions set out in these terms

Nothing in these terms limits liability that cannot be excluded under applicable law.

11) Complaints and dispute handling

You may contact customer support to raise a complaint regarding your account, bets, payments, or services. You must provide relevant information to allow investigation, including bet references, dates, and screenshots where available. 1win may request additional documents to confirm identity before disclosing account specific information.

12) Applicable law and jurisdiction

These terms are intended for users in Zambia and must be interpreted with applicable legal requirements relevant to Zambia. Some services may be restricted in certain locations or for certain persons to meet legal obligations. If a competent authority requires restrictions or reporting, 1win will comply.

1) Eligibility to place a bet

You may place a bet only if:

• your account is registered and not suspended
• you meet the minimum age and eligibility rules stated in these Terms and Conditions
• required verification checks have been completed when requested
• sufficient funds are available in your account balance

1win may restrict betting for risk, security, legal, or responsible gambling reasons.

2) How bets are placed and accepted

A bet is considered placed when you submit it through the platform. A bet is accepted only when it appears as accepted in your bet history or you receive confirmation within the interface. If confirmation does not appear, the bet may not be accepted.

1win may reject a bet at its discretion, including in cases of:

• obvious errors in odds, lines, handicaps, or market descriptions
• suspicion of fraud, collusion, or market manipulation
• technical issues affecting the event feed or price updates
• breach of these terms or applicable restrictions

3) Odds, prices, and market information

Odds may change at any time before bet acceptance. Displayed odds and market information are subject to confirmation at acceptance. If an obvious error is detected after acceptance, 1win may void the bet or settle it at the correct odds as reasonably determined based on the correct market conditions.

4) Minimum and maximum stakes

Minimum bet amounts, maximum bet amounts, and maximum payout limits may vary by sport, event, market, customer profile, and regulatory or risk controls. The platform will show limits at the point of bet placement or will apply limits automatically.

1win may apply additional limits, including:

• limits on certain high risk events or markets
• limits linked to responsible gambling controls
• limits linked to bonus conditions or wagering rules

5) Settlement and calculation of wins and losses

Bets are settled based on the official result of the relevant event, as determined by recognised sources used for settlement. Settlement rules may vary by market type.

General settlement principles:

• if your selection wins, the payout is calculated using your stake and the accepted odds shown in the bet slip at acceptance
• if your selection loses, the stake is lost unless the market rules state otherwise
• if the market outcome is a push, void, or no contest based on market rules, the stake may be returned or the selection may be treated as void in accumulators

For combination bets (such as accumulator bets), a void selection usually reduces the number of selections and recalculates the total odds according to the remaining selections.

6) Cancellations, void bets, and resettlement

1win may void a bet, in full or in part, in situations that include:

• the event is not played, abandoned, or materially changed, and market rules require voiding
• an official result is later corrected by the recognised settlement source
• the bet was accepted due to an obvious error
• rules or integrity alerts require cancellation to protect the market

If a bet has already been settled and later requires correction, 1win may resettle the bet and adjust your account balance accordingly. If the adjustment results in a negative balance due to funds already withdrawn or used, you must repay the deficit.

7) Betting restrictions and prohibited betting activity

1win may restrict markets, refuse bets, or close accounts if it identifies:

• attempts to use inside information
• coordinated betting across multiple accounts
• attempts to circumvent limits
• abusive bonus use linked to betting patterns that breach promotional rules

8) Live betting rules

Live betting depends on data feeds and timing. Delays, interruptions, and price updates can occur. 1win may:

• suspend a live market at any time
• reject a live bet if the event situation changes before acceptance
• correct settlement if a bet was accepted after a material event due to a feed delay

1) General rules for deposits and withdrawals

Deposits and withdrawals are subject to security checks, identity verification, and payment method rules. You must use payment methods that you are legally allowed to use and that you own or are authorised to use.

Key rules:

• deposits must be credited to your own account only
• withdrawals are paid only to a payment method linked to you, subject to availability
• 1win may require withdrawals to be processed to the same method used for deposits, to the extent possible, to reduce fraud and AML risk

2) Available payment methods, limits, and fees

Available deposit and withdrawal methods for Zambia may include mobile money, bank transfer, and card based options, depending on availability and service providers. Payment options may change based on provider coverage, legal requirements, and risk controls.

Limits and any applicable fees will be displayed within the cashier before you confirm a transaction. You are responsible for any charges applied by your bank, mobile money operator, or intermediary provider.

3) Processing timeframes

Transaction timeframes depend on the payment method, verification status, and internal controls.

Typical processing approach:

• deposits: usually credited after the provider confirms the transfer, subject to system checks
• withdrawals: processed after approval and required verification; provider processing times may apply after release

1win may place a withdrawal on hold if:

• KYC or AML checks are pending
• responsible gambling checks are required
• unusual activity is detected
• the account has outstanding chargebacks, disputes, or negative balances

4) Identity verification and source of funds checks

To meet legal and compliance duties, 1win may require:

• proof of identity and age
• proof of address
• proof of ownership of payment methods
• source of funds or source of wealth information for higher risk profiles or higher value transactions

If documents are incomplete, unclear, expired, or inconsistent, 1win may request additional evidence.

5) Transaction restrictions and prohibited activity

You must not:

• deposit using funds linked to unlawful activity
• use third party payment instruments
• attempt to mask the origin of funds through rapid deposits and withdrawals without genuine betting activity
• use chargebacks as a way to reverse losses

If prohibited activity is identified, 1win may suspend transactions, restrict services, or report activity where required.

6) Errors, reversals, and adjustments

If a deposit or withdrawal is credited or debited in error, 1win may correct the account balance. If a provider reverses a transaction or a chargeback occurs, your balance may be adjusted accordingly. If the adjustment creates a negative balance, you must repay the amount owed.

7) Cancellations

Deposit cancellations depend on the status of the payment with the provider and may not be possible after confirmation. Withdrawal cancellations may be available only before processing is completed. If you request cancellation, 1win may ask you to confirm identity before action is taken.

8) Dormant accounts and balances

If your account becomes inactive for an extended period, 1win may apply additional checks before processing withdrawals to protect you and comply with legal obligations. Any treatment of balances will follow applicable law and internal policies.

1) Commitment to responsible gambling

Gambling should be treated as entertainment, not a way to earn income. If gambling stops being under control, you have the right to request limits or to stop access.

2) Tools to help you control betting

Responsible gambling tools may be available through your account settings or by contacting support, subject to verification. Tools may include:

• deposit limits set per day, week, or month
• betting limits or stake limits for bets
• loss limits
• session time reminders
• cooling off periods that restrict access for a set time
• self exclusion that blocks access for a longer period

If you request self exclusion, you agree not to attempt to open a new account or use another person’s account. 1win may take reasonable steps to detect and close linked accounts.

3) Risk checks and player protection

1win may apply responsible gambling checks where account activity indicates elevated risk. Actions may include:

• contacting you with safer gambling information
• asking you to set limits
• temporarily restricting betting or deposits
• requiring a cooling off period

4) Self assessment and support

You may use self assessment tools to review gambling behaviour and risk. If you believe you have a gambling related problem, seek confidential support.

Support resources can include:

• local health services or counselling services in Zambia
• faith based and community counselling services
• international support resources such as GamCare and Gambling Therapy

If you share information about gambling harm with support, 1win may use it only to apply protection measures and meet compliance duties.

1) AML and counter terrorism financing obligations

1win applies anti money laundering and counter terrorism financing controls to protect the platform and meet legal duties. These controls may require customer due diligence, monitoring of transactions, and reporting of suspicious activity where required.

2) Know Your Customer checks

You agree that 1win may verify your identity and request:

• full name, date of birth, and contact details
• proof of identity and age
• proof of address
• payment method ownership evidence
• source of funds information for certain thresholds or risk profiles

1win may use manual review and electronic verification tools to confirm information.

3) Ongoing monitoring

1win monitors account activity to detect patterns that may indicate money laundering, fraud, or other financial crime. Monitoring may consider:

• unusual deposit and withdrawal patterns
• rapid movement of funds with limited betting activity
• multiple accounts using common identifiers
• transactions linked to high risk indicators

4) Suspicious activity handling

If suspicious activity is detected, 1win may take one or more of the following steps:

• request additional information or documents
• delay or refuse a transaction pending checks
• impose account limits on deposits, withdrawals, or betting
• suspend or close the account
• void bets where rules allow and where integrity is at risk

5) Consequences of AML breaches

If you breach AML rules or refuse to provide requested KYC information, 1win may freeze funds, block access, or terminate the account in line with applicable law and internal controls. Funds may be retained where required to meet legal obligations, resolve chargebacks, or comply with lawful requests.

1) Privacy and legal compliance

This section explains how personal data is handled when you use the services in Zambia. 1win applies data protection and confidentiality controls consistent with applicable privacy obligations and security standards.

2) Personal data collected

1win may collect and process the following categories of data:

• registration data such as name, date of birth, address, email, and phone number
• account data such as login records, settings, and communication preferences
• verification data such as identity documents and checks needed for KYC and AML
• transaction data such as deposits, withdrawals, payment identifiers, and bet history
• technical data such as device identifiers, IP address, browser data, and cookies
• responsible gambling data such as limit settings and self exclusion records

3) How personal data is used

1win uses your data for purposes that include:

• creating and administering your account
• processing bets and settling events
• processing payments, preventing fraud, and handling chargebacks
• meeting legal and compliance duties, including KYC, AML, and integrity checks
• customer support and complaint handling
• platform security, testing, and service improvement
• applying bonus eligibility and enforcing bonus conditions

4) Legal bases and retention

Data is processed as required to provide services, comply with legal obligations, and protect legitimate interests such as fraud prevention and security. 1win retains data for as long as necessary for these purposes, including legal, accounting, and dispute resolution periods.

5) Sharing and transfers

1win may share personal data with:

• payment providers and banks to process transactions
• identity verification and fraud prevention service providers
• game and sports data suppliers for settlement and integrity checks
• regulators, law enforcement, or competent authorities where legally required

If data is transferred across borders, 1win applies appropriate safeguards to protect confidentiality and security.

6) Your rights

Subject to applicable law, you may have rights to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion where lawful and technically feasible
• object to certain processing or request restriction in certain cases
• withdraw consent where processing is based on consent

Some requests may be refused or limited if legal obligations apply, such as AML record keeping or ongoing dispute handling.

7) Cookies and similar technologies

The platform may use cookies and similar technologies for login, security, preferences, and analytics. You can manage cookie settings through your browser or device, but some features may not function if cookies are disabled.

1) Account security responsibilities

You must protect your account credentials and keep them confidential. You agree to:

• choose a strong password and not reuse it on other services
• keep access to your registered phone number and email secure
• report suspected unauthorised access immediately

You are responsible for activity performed through your account unless it is caused by a failure of the platform’s security controls.

2) Platform security measures

1win applies technical and organisational measures designed to protect accounts, payments, and data, which may include:

• encryption of data in transit where supported by your device and browser
• secure storage controls and access management
• monitoring for unusual account activity and transaction patterns
• controls to detect fraud and automated abuse

3) Two factor authentication and verification steps

Additional verification steps may be required for login, withdrawals, changes to account details, or high risk activity. If two factor authentication is available, you are responsible for enabling and maintaining it when requested for account protection.

4) Incident response and reporting

If 1win identifies a security incident that affects your account, 1win may:

• reset access credentials
• temporarily restrict withdrawals or betting to protect funds
• request additional verification
• notify affected users where required by applicable obligations

5) Device and network security

You should access the services only on trusted devices and networks. Public or shared devices increase the risk of unauthorised access. You should log out after each session and keep your operating system and browser updated.