Responsible Gaming

Gambling always carries a risk of financial loss. Results are never guaranteed, even with skill or experience. Responsible play helps you keep betting as entertainment, not a way to solve money problems.

Set personal limits before you play

Use clear limits to stay in control. These limits help protect your budget and reduce stress.

• Set a spending limit for the day or week, then stick to it.
• Set a time limit and take breaks.
• Choose a stake size that fits your income and priorities.
• Stop play after a win or a loss, based on your plan.

Keep your play healthy

Healthy gambling habits support emotional balance and safer decisions.

• Play only when you feel calm and focused.
• Avoid betting to cope with sadness, anger, or pressure.
• Keep gambling separate from essential costs such as rent, food, transport, school fees, and bills.
• Track your deposits and betting history so you can learn your patterns.

Use control tools on 1win

1win offers useful tools that help you manage your account and reduce harm. You can set limits, take a timeout, or request account restrictions if you need stronger control.

Problem gambling can develop slowly, and the warning signs may feel easy to explain away. Early recognition can help you protect your finances, health, and relationships. Gambling addiction is a serious condition that needs attention and support.

• You spend more money on betting than you planned.
• You need bigger stakes to feel the same excitement.
• You chase losses by betting again to recover money.
• You feel restless, anxious, or irritated when you try to stop.
• You hide your gambling or lie about time and money spent.
• You borrow money, sell items, or use credit to fund gambling.
• You miss work, school, or family duties due to gambling.
• You keep betting after serious negative results for your finances or wellbeing.
• You gamble to escape stress, low mood, or personal problems.
• You think about betting often and find it hard to focus on other things.

Support and structure can reduce harm and help recovery. Small steps can make a big difference when they are consistent and backed by professional help when needed.

• Take a break from gambling and block access on your devices where possible.
• Set strict deposit and spending limits in your account settings.
• Use a timeout option to pause play for a set period.
• Ask for account self exclusion if you cannot keep control on your own.
• Remove saved payment methods to reduce impulse deposits.
• Keep a simple budget for essentials first, then entertainment.
• Avoid alcohol or substances during play, since they reduce control.
• Tell a trusted person and ask them to help you stay accountable.
• Replace gambling time with planned activities such as exercise, church, community events, or hobbies.
• Speak to a health professional if gambling affects your sleep, mood, or daily functioning.

Support can come from trained counsellors, mental health services, and community organisations. If you feel at risk of addiction, reaching out early can protect you and your family.

• Ministry of Health Zambia: https://www.moh.gov.zm/
• University Teaching Hospital Lusaka: https://www.uth.gov.zm/
• Chainama Hills College Hospital: https://www.chainamahills.gov.zm/
• Zambia National Public Health Institute: https://www.znphi.co.zm/
• Alcoholics Anonymous Zambia: https://www.aa.org/

If gambling is no longer safe for you, contact 1win support for help with control tools, timeouts, or self exclusion options. Support staff can guide you through safer account settings and next steps.

• Live chat in your account
• Email support via the official Help section
• Support request form in the website Help section