1win KYC & AML Policy

1win applies KYC and AML checks to confirm the account holder’s identity, reduce fraud risk, and help combat financial crime and suspicious activity. These controls also support reporting obligations to competent authorities where the law requires.

• Fair play standards apply consistently across all accounts
• Stronger user safety and account protection controls
• Transparency around identity check and document submission steps
• Compliance with applicable regulatory requirements in Zambia

Every new user must complete an identity check and ID verification before full access to withdrawals and certain account functions. Additional verification may be required based on risk indicators, regulatory requirements, or account activity.

• Government issued photo identification document
• Proof of residential address document
• Confirmation that the payment method belongs to the account holder, which may include evidence linked to the payment instrument

1win uses security measures designed to detect and help prevent money laundering, terrorism financing, fraud, and other unlawful activity. Controls are applied on a risk based approach and may be strengthened for higher risk scenarios.

• Transaction monitoring for deposits, withdrawals, and betting patterns
• Automated detection rules that flag unusual behaviour and suspicious activity
• Enhanced due diligence for higher risk customers or events, including source of funds checks where appropriate
• Reviews of large, unusual, or inconsistent transfers and payment activity
• Risk scoring based on account behaviour, geography, and payment indicators
• Screening against sanctions lists and checks for politically exposed persons
• Reporting obligations met through escalation and reporting to authorities when required by law

Platform rules support KYC and AML compliance and help protect users and the integrity of betting and gaming services. Breaches may trigger additional checks, restrictions, or enforcement action.

• Opening or using more than one account, including multi accounting to bypass controls
• Using forged, altered, stolen, or misleading documents during document submission
• Attempts to launder funds through deposits, withdrawals, bonus misuse, or circular betting activity
• Manipulating systems, games, markets, or promotional mechanics to obtain an unfair advantage
• Sharing, selling, transferring, or renting account access, including use by unauthorised persons
• Using third party payment instruments or payment methods not owned by the account holder
• Misrepresenting identity, address, nationality, or other personal data during registration or verification

Non compliance with KYC and AML rules may lead to enforcement actions to protect the platform, users, and regulatory compliance. Actions depend on the facts of each case and applicable law.

Temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must enter accurate personal data at registration and keep it up to date to support ID verification and account protection. Verification requests must be completed within the time period communicated, including document submission and any follow up checks. Requests for additional documents or clarifications must be answered promptly to support transaction monitoring and regulatory requirements. Only payment methods owned by the account holder may be used for deposits and withdrawals. Any suspected fraud or suspicious activity linked to an account should be reported to customer support without delay.

1win supports fair play and transparency to maintain a safe environment and reduce financial crime risks. These commitments work alongside responsible gaming measures, user safety processes, and lawful handling of verification and monitoring.

• Compliance with KYC, AML, and counter terrorism financing standards
• Confidential handling of personal data with appropriate security measures
• Ongoing transaction monitoring and review of suspicious activity indicators
• Prevention of manipulation, collusion, and other unfair behaviour
• Support channels for safety, account protection, and verification queries
• Shared responsibility between the operator and the account holder for accurate information and safe account use
• Equal conditions applied to users through consistent enforcement of rules